From the Field: Benji Richards

Long Days, Sharp Focus, and Passing Knowledge Forward

For Benji Richards, NHLA Industry Services Sales Manager, no two days in the hardwood industry look exactly the same. Long drives, early mornings, changing species, and constant problem-solving are simply part of the routine when working directly with hardwood operations in the field.

Most workdays begin far from home.

“Usually somewhere away from home at a hotel,” Richards said. “I start with a protein-filled breakfast and begin work at the lumberyard at 6 a.m.”

The pace does not slow once the day begins. Richards explained that many people outside the industry underestimate just how physically and mentally demanding field inspection work can be.

“It’s a very physical and mental job,” he said. “You have to stay mentally alert at all times for safety and for being right on grades.”

That focus becomes even more important when mills rapidly shift production needs based on demand and profitability.

“One of the most challenging parts of the job is switching between species on demand,” Richards explained. “From walnut to poplar—it can get crazy. You’re figuring out how to make money while you’re doing it.”

For Richards, however, the most meaningful part of the work goes beyond grading lumber or navigating production challenges. After decades in the industry, he believes one of the greatest responsibilities experienced professionals have is passing knowledge forward.

“Our industry is struggling for lumbermen,” Richards said. “The most rewarding part of the job is learning and passing it along to someone else—passing knowledge on to someone younger.”

That mindset reflects a larger role NHLA inspectors and industry professionals play throughout the hardwood sec-tor. Beyond maintaining grading consistency, their work helps build trust, fairness, and accountability between buyers and sellers across the marketplace.

Whether evaluating lumber, helping operations improve processes, or mentoring the next generation, Richards sees the field as more than just a workplace—it is an opportunity to preserve knowledge and strengthen the future of the hardwood industry.

As the industry continues to evolve, professionals like Richards remain a vital connection between hardwood tradition, technical expertise, and the next generation of lumbermen entering the field.