A formal complaint should be filed when the NHLA Sales Code has been violated by buyers or sellers of hardwood lumber, and the situation cannot be resolved between buyer and seller independently. Sellers are expected to deliver the ordered lumber exactly as specified in the contract or purchase order. A formal complaint should be filed if the buyer or seller fails to meet its contractual obligations. A formal complaint can be filed with NHLA by completing the SCV-1 form. Please contact the NHLA Chief Inspector for an SVC-1 form.
In the event that the buyer and seller cannot come to an agreement on the grade and/or value of a shipment, NHLA offers a dispute inspection in which a National Inspector as an impartial 3rd party is called in to help resolve the issue. Contact the NHLA Chief Inspector to discuss a dispute inspection.
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|Time of Withdrawal||Refund Amount|
|Prior to start of class||Full tuition|
|Prior to end of 2nd week of class||$1,875|
|Prior to end of 4th week of class||$625|
|After 4th week of class||No refund|
Tuition refunds for students enrolled under the GI Bill will be pro-rated throughout the term.
Time of Withdrawl: Prior to beginning each Module.
Refund Amount: Full tuition for current Module and all subsequent Modules.
Students who have paid tuition, but do not attend class, are eligible for a full refund. Students must withdraw before the start to ensure this eligibility.